Book Direct and Receive Great Benefits
Guaranteed to receive the best price when booking direct or through your travel advisor
We guarantee that you will always receive the best price when booking direct or when booking with your travel advisor.
In addition, when booking on our website you will also receive:
£30 credit to spend in the hotel (£60 on suite bookings)
Guaranteed complimentary room upgrade (excludes The Set Family Adventure and subject to availability)
Guaranteed early check in and late check out to 3pm (subject to availability for arrivals Friday - Sunday)
Exclusive access to our 'Urban Resort Activities'
TERMS & CONDITIONS
- Hotel credit not applicable on accommodation or retail items. Applicable only on spa treatments and food and beverage charges in our restaurants and bars.
- Hotel credit is applicable once per stay, at the time of check out, and is non-transferable between rooms and non-cumulative. Separate bookings on consecutive nights will be considered as one stay.
- £30 hotel credit applies to Superior, Grand Superior, Deluxe and Grand Deluxe Guestrooms. £60 hotel credit applies to all suites.
- The room upgrade, early check in and late check out are guaranteed at the time of booking and subject to availability.
- The room upgrade applies only to the category immediately above and only applies up to Deluxe Suite
- The listed benefits are applicable only on public rates and do not apply on any contracted or negotiated rate.
- Urban Resort Activities must be booked in advance in order for us to comply with social distancing.
Should you have any questions please do not hesitate to contact our reservations team by emailing firstname.lastname@example.org or by calling +44 (0)20 7138 9072