FREQUENTLY ASKED QUESTIONS

Does Hotel Café Royal have a car park?

The hotel does not offer an onsite car park, however we do offer a valet parking service located at the main entrance to the hotel on 10 Air Street.  Local car parks NCP Brewer Street and Q-Park Burlington Street are used and the charges for valet parking services are as follows:

  • Up to 2 hours £33
  • Up to 4 hours £50
  • Up to 6 hours £60
  • Up to 24 hours £65

Kindly contact our Concierge team should you require assistance. 

Does Hotel Café Royal permit pets?

Pets of residents up to 12kg are permitted within our guestrooms, restaurants and bars. Acceptance of non-resident's pets within our restaurants and bars is at the discretion of management. No pets are permitted in the spa. Download our pet policy here.

Does Hotel Café Royal offer an airport shuttle service?

There is no airport shuttle service however our Concierge team will be delighted to book a private chauffeur service for you. 

  • One way transfers from Heathrow or London City Airport to Hotel Café Royal from £160
  • One way transfers from Gatwick, Stansted, Luton or Biggin Hill Airports to Hotel Café Royal from £225
  • One way transfers from central London train stations to Hotel Café Royal from £105
  • Other routes available upon request

To read find out more about public transport links please visit our location page. If you need assistance with arranging transportation to or from the hotel kindly contact our Concierge

When is check-in and check-out?

Check-in is at 3pm and check-out at 12pm. Whilst our reception team will do their utmost to facilitate an early check-in or late check-out, this cannot be confirmed prior to arrival. Early check-in or late check-out fees may apply. Guests are very welcome to enjoy our restaurants and bars or the spa facilities at Akasha Holistic Wellbeing should an early check-in or late check-out not be possible. 

To arrange a guaranteed early check-in or late check-out (charges apply) please contact our reservations team by emailing reservations@hotelcaferoyal.com.

Do I need to make advance bookings for the restaurants and spa?

Advance bookings are always recommended to avoid disappointment. To make a booking in one of our restaurants please contact our reservations team by calling +44 (0)207 406 3333 or email restaurants@hotelcaferoyal.com

To make a booking in our spa, Akasha Holistic Wellbeing, kindly contact the spa team by calling +44 (0)207 406 3360 or email akasha@hotelcaferoyal.com.

Does the hotel charge for additional beds?

Extra beds are charged at £80 for adults per bed per night inclusive of VAT. Special rates apply to children. We offer many different types of guestrooms and suites, kindly contact our reservations team by calling +44 (0)207 406 3333 or email reservations@hotelcaferoyal.com to receive personalised recommendations for your stay. 

Where can I find the best rates?

We promise you will always receive the best offer when booking with us directly or with your travel advisor. In addition, when booking on our website you will also receive £30 credit to spend in the hotel (£60 for suite bookings), a complimentary room upgrade based on availability and early check-in and late check-out based on availability. 

Find out more about our Best Price Guarantee and Direct Booking Benefits here

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