Reception Manager

We are offering an exciting opportunity for someone with the desire to get their foot in the door of a high end cocktail bar. Experience is not essential; however, exposure to either Bartending or experience in a high end establishment in another capacity is highly sought after.

Your role:

As our Reception Manager your role is to lead and inspire an exceptionally knowledgeable team of front office specialists in promoting our hotel facilities and services in the most engaging and informative way. Passion to provide a personalised guest experience, strong selling skills, deep product knowledge, confidence and a “voice with a smile”, are required trademarks for this position to successfully master the elegant delivery of our products and services.

Working as part of a larger management team you will possess a flexible and adaptive hands-on approach in order to lead, assist and inspire a dedicated team of Front Office professionals to deliver an unparalleled level hospitality, from a seamless arrival and departure experience, to extensive reception services, assisting them with their queries and unexpressed wishes. You’ll oversee a range of reception duties including the allocation of rooms, special requests and ensuring that your team process hotel charges and transactions to guests’ accounts accurately. In addition to this you’ll also undertake a number of Front Office management duties including recruitment, staff scheduling and payroll.

Your profile:

As a true hospitality professional you will be well versed in hotel operations and have the finesse to execute a range of Front Office and Reception services with both personality and style. Possessing distinct leadership qualities to provide a credible and consistent role model, you will be passionate about delivering excellence in service standards to develop and coach a team skilled in anticipating guest needs and exceeding expectations.

With exceptional grooming and presentation it’s likely you’ll have a proven background within a luxury hospitality environment, ideally within a similar senior guest facing role as either a Reception Manager or Head Receptionist. Your communication skills will be exceptional with the ability and confidence to build strong working relationships at all levels of the business and to connect and converse effectively with guests visiting us from all over the world. In addition to this you will also need to be highly organised with great attention to detail and demonstrate proven experience in the day to day management of a large and highly visible team.

Your benefits:

  • Competitive salary
  • On duty meal
  • Uniform provided and laundered
  • Contributory Pension scheme and Life Assurance
  • Recognition rewards, employee referral scheme, colleague football team
  • Discounted room rates and F&B, as well as other lifestyle discounts
  • Fantastic training & development opportunities
  • Be part of an exciting, up and coming brand in the industry – already a member of ‘Leading Hotels of the World’

How to apply:

Please apply to Careers@hotelcaferoyal.com  Please ensure to send a cover letter (outlining your suitability for the vacancy) and a resume that is fully up to date and correct.

Unfortunately due to the volume of applications, we are unable to contact unsuccessful candidates.

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