The Set Hotels Safe Stay
We are committed to ensure that you stay safe and well in all of our hotels. All standards will continue to be reviewed and re-evaluated regularly to grant relevance and that they are based on the guidance of the World Health Organisation and local health and government authorities. Please read the current inbound travel updates and regulations here and the most recent communication from the UK government about coronavirus COVID-19 here.
We have been updating our booking & cancellation policies in order to offer you as much flexibility as possible.We kindly invite you to contact our reservations team should you have any questions or enquiries. We welcome you back into our lobbies, our guest rooms, our restaurants and our spas. More than ever, our teams are ready to capture your hearts and minds as you explore and re-engage with us in some of the world’s most vibrant destinations. Our employees follow strict rules for personal hygiene and are fully trained in order to secure a safe and clean visit for you.
Guests can connect with us through touchless and contactless mediums. Whether via a phone call, messages or email, we are here for you before, during and after your stay. Information will be shared digitally when feasible, including invoices upon check-out. The cleaning of all guest rooms and public areas has been enhanced to adhere to World Health Organisation and local health and government authorities cleaning protocols. This includes more frequent and in-depth disinfecting of high-touch areas, while using the correct cleaning materials. There are hand sanitizing stations placed throughout all high-traffic areas, public spaces and back of house areas.
Should a guest or employee show any concerns around their wellbeing or symptoms of COVID-19, the hotel will respond immediately by following all current public health guidelines.
Until we meet again, please stay safe and healthy.
When you are ready to travel, this is our commitment to you...
Health Security Verified™ Status by Forbes
We are proud to announce that we are Sharecare Health Security VERIFIED™ with Forbes Travel Guide. The comprehensive facility verification helps ensure that guests and travel planners can book with confidence and that our property that has appropriate health safety procedures in place.
This verification comes with an easily identifiable “seal of approval” – the Sharecare VERIFIED™ with Forbes Travel Guide badge – based on a hotel’s compliance with expert-validated best practices that minimize the risk and impact of COVID-19 and potential future public health events.
Developed by Forbes Travel Guide, the global authority on hospitality excellence, and digital health industry leader Sharecare, the comprehensive verification covers more than 360 standards across health and hygiene protocols, cleaning products and procedures, ventilation, physical distancing, the guest experience, and health safety communication with guests and employees. Hotels are required to verify their health protocols on an ongoing basis to ensure continued compliance with the most up-to-date global health standards.