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Privacy Policy

ONLINE PRIVACY STATEMENT

 

This Statement sets out the online privacy policy of Hotel Café Royal (“we”, “us”, “our”).

We respect the privacy of our customers and business partners and treat personally identifiable information provided by them as confidential. We collect, use and store such information with all due care and diligence, in accordance with applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”) and other applicable privacy legislation.

Hotel Café Royal is the “Data Controller” for the personal data collected and processed through our website and services.

 

CONTACT DETAILS

For customers using the services of Hotel Café Royal:

Hotel Café Royal
68 Regent Street
London W1B 4DY
United Kingdom

Email: [email protected]
Data Protection Officer: Amit Chakrawarti

Website:
www.hotelcaferoyal.com

 

This Statement explains what information we collect, how we use it, and how this can benefit your experience of our website and services. Please take a moment to read the sections below.

 

  1. WHAT INFORMATION ABOUT YOU DO WE COLLECT?

We only collect personal data that is adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed (“data minimisation”).

The specific information collected depends on the context of your interactions with us and the services you use. Examples of the information we may collect include:

  • Contact information (name, email address, mailing address, telephone number, passport details where legally required);
  • Payment information (payment card details processed in accordance with PCI DSS requirements, billing address and bank account information);
  • Demographic information (age, gender, country and preferred language);
  • Reservation and stay information (arrival and departure dates, services purchased and guest preferences);
  • Information required to fulfil special requests or accommodations;
  • Loyalty programme information;
  • Information collected through security systems including CCTV and electronic key card systems; and
  • Non-personally identifiable information regarding your use of our website and services.

We collect this information in the following ways:

Information Provided by You

We receive and store information you provide when you:

  • Make online reservations;
  • Stay at Hotel Café Royal;
  • Subscribe to newsletters or marketing communications;
  • Submit enquiries or feedback forms;
  • Correspond with us;
  • Respond to surveys, promotions or competitions; or
  • Submit a job application.

You may choose how much information to provide to us, although certain information is required to complete reservations or provide services.

If you provide personal information relating to another person, you confirm that you are authorised to do so and that the information provided is accurate.

Automatic Information

When you visit or interact with our website, we may automatically collect technical information including:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Pages viewed; and
  • Access times.

This information helps us improve our website functionality and customer experience.

Security Systems

When visiting our property, information may be collected through CCTV, electronic key cards and other security systems for safety and security purposes.

Information from Third Parties

We may receive information from third parties such as travel agents, booking platforms, payment providers or loyalty partners.

Age Limitations

Hotel Café Royal does not knowingly collect personally identifiable information from individuals under the age of 18 without parental or guardian consent.

 

  1. HOW DO WE USE YOUR INFORMATION?

We collect and process your information to operate effectively and provide you with the best possible experience.

We may use your information for the following purposes:

Reservations and Purchases

To process bookings, payments, provide services requested by you and maintain records of transactions.

Guest Relations

To personalise your experience based on your preferences and previous stays.

Responding to Enquiries

To communicate with you regarding requests, feedback or customer service matters.

Internal Business Purposes

To improve our services, analyse website usage, evaluate marketing performance and meet contractual obligations.

Administrative Communications

To send reservation confirmations, updates to policies or other important service-related communications.

Marketing and Promotions

To send information about offers, events, dining experiences, wellness services and promotions that may be of interest to you. You may opt out of marketing communications at any time.

Safety and Security

To maintain the safety and security of guests, visitors and employees.

Legal and Regulatory Compliance

To comply with applicable laws, regulations and legal obligations.

The legal basis for processing your personal information may include:

  • Your consent;
  • Performance of a contract;
  • Compliance with legal obligations; and/or
  • Legitimate business interests.

 

  1. WHAT ABOUT COOKIES?

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Understand website usage;
  • Improve website functionality;
  • Personalise content and offers; and
  • Deliver relevant advertising.

You can manage cookie preferences through your browser settings. Please note that disabling cookies may affect website functionality.

Third-Party Cookies

We may use third-party cookies and analytics providers to improve website performance and marketing effectiveness. These third parties may collect information about your interaction with our website in accordance with their own privacy policies.

 

  1. WHO ARE THE RECIPIENTS OF YOUR PERSONAL DATA?

Your personal data is treated as confidential and is accessible only to authorised personnel and trusted service providers where necessary.

Your information may be shared with:

  • Employees authorised to process your data;
  • Service providers acting on our behalf;
  • Travel agents or representatives acting for you;
  • Marketing and advertising partners; and
  • Regulatory or legal authorities where required by law.

Where third parties process data on our behalf, appropriate contractual safeguards are in place to ensure compliance with applicable data protection laws.

 

  1. DOES HOTEL CAFÉ ROYAL TRANSFER INFORMATION OVERSEAS?

Where personal data is transferred outside the United Kingdom or European Economic Area, we ensure appropriate safeguards are implemented to protect your data, including approved contractual clauses or equivalent legal mechanisms.

 

  1. HOW SECURE IS YOUR INFORMATION?

We implement appropriate administrative, organisational and technical security measures to protect personal information against unauthorised access, disclosure, alteration or destruction.

We regularly review and update these safeguards to maintain the security of your information.

 

  1. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and regulatory requirements.

In certain circumstances, we may anonymise personal data for statistical purposes, in which case it may be retained indefinitely.

Where required by law, certain guest and transaction information may be retained for up to six years.

 

  1. YOUR RIGHTS

Under applicable data protection laws, you may have the following rights:

  • The right to be informed about how your data is used;
  • The right to access your personal data;
  • The right to correct inaccurate personal data;
  • The right to request deletion of your personal data;
  • The right to restrict processing;
  • The right to data portability;
  • The right to object to certain processing activities;
  • The right to withdraw consent at any time; and
  • The right to lodge a complaint with the Information Commissioner’s Office (ICO) or another relevant supervisory authority.

 

  1. HOW TO CONTACT US

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer:

Amit Chakrawarti
Data Protection Officer
Hotel Café Royal
68 Regent Street
London W1B 4DY
United Kingdom

Email: [email protected]

 

  1. LINKED WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

 

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in legal, technical or operational requirements.

Any updates will be published on this page.

Effective Date: 20 May 2026