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Offers Terms and Conditions

We are delighted that you are considering one of our beautifully prepared offers. To discover more information about the offer availability and terms & conditions of each of our active offers, we invite you to select your desired offer below. For any further questions, don’t hesitate to reach out to our reservations teams.

Hotel Offers

  • Availability
    • This offer is available until May 28th.
  • Rate, Tax and Service Charge
    • Rates are quoted on inclusive of 20% VAT and are subject to 5% discretionary service charge.
  • Offer Conditions
    • Not combinable with any other package or promotion.
    • Not applicable for Suite Inclusions
  • Cancellation Policy
    • Bookings may be cancelled free of charge up to 48 hours in advance of stay, cancellations thereafter or no shows will incur a cancellation fee equal one night accommodation.

  • Availability
    • This offer is available for stays from March 23rd – April 14th
  • Rate, Tax and Service Charge
    • Rates are quoted on inclusive of 20% VAT and are subject to 5% discretionary service charge.
  • Offer Conditions
    • Not combinable with any other package or promotion.
  • Cancellation Policy
    • Bookings may be cancelled free of charge up to 48 hours in advance of stay, cancellations thereafter or no shows will incur a cancellation fee equal one night accommodation.

  • Availability
    • Offer subject to availability, blackout dates apply
  • Rate, Tax and Service Charge
    • Rates in our booking engine are based on double occupancy and are quoted inclusive of 20% VAT. Rates are subject to 5% discretionary service charge.
  • Offer Conditions
    • Valid until May 28th 2024

  • Eligibility
    • The competition is open to all customers who purchase an Easter egg at Cakes & Bubbles during the specified promotional period.
    • Participants must be 18 years of age or older to be eligible for entry.
    • Employees of Cakes & Bubbles and Hotel Café Royal, as well as their immediate family members, are not eligible to participate in the competition.
  • Competition Period
    • The competition begins on March 18th and ends on April 1st. Entries submitted outside of this period will not be considered.
  • Golden Ticket Prize
    • One golden ticket will be randomly placed inside one of the Easter eggs.
    • The golden ticket entitles the holder to a one-night stay for two at Hotel Café Royal.
    • The prize also includes a Sweet Afternoon Bubbles experience for two at Cakes & Bubbles.
    • The prize is non-transferable and cannot be exchanged for cash or any other alternative.
  • Winner Selection
    • The winner of the golden ticket prize will be selected through a random draw from all eligible entries.
    • If the winner cannot be contacted or does not claim the prize within 7 days of notification, the redemption will be considered invalid at the discretion of Cakes and Bubbles.
  • Prize Redemption
    • The winner must book their one-night stay at Hotel Café Royal directly with the hotel, subject to availability.
    • The sweet treats afternoon tea experience at Cakes & Bubbles must be redeemed within 3 months of the competition closing date.
    • Any additional expenses incurred during the stay at Hotel Café Royal are the responsibility of the winner.
    • Proof of identification may be required upon redemption of the prize.
    • You must present proof in digital form that you are the golden ticket holder when redeeming the prize. Additionally, you must present the physical form of the golden ticket during check-in and while enjoying the Sweet Afternoon Bubbles experience.
  • Publicity
    • By entering the competition, participants agree to participate in any promotional activities associated with the competition, including but not limited to, the use of their name and likeness for publicity purposes.
  • General
    • Cakes & Bubbles reserves the right to amend or withdraw the competition and/or these terms and conditions at any time without notice.
    • By entering the competition, participants agree to be bound by these terms and conditions.
    • The decision of Cakes & Bubbles regarding any aspect of the competition is final and binding and no correspondence will be entered into.
  • Governing Law
    • The competition and these terms and conditions are governed by the laws of England and Wales.

  • Offer Conditions
    • Kids up to age of 12 (11 inclusive)
    • Applies only to kids menu
    • Every child must be accompanied by a dining adult to qualify for a free meal
    • One child per every dining adult
    • Offer applies to food only, drinks are chargeable
    • In cases of multiple children per paying adult, the least expensive children’s order eats for free.
    • Offer is only valid up to a maximum of 3 courses per child
    • Offer is only valid for adults ordering a minimum of two courses
    • Offer is valid for lunch and dinner only
    • Offer is valid Monday to Sunday
    • Hotel Café Royal reserves the right to change this offer without prior notification
    • Offer is not combinable with any other offer

  • Availability
    • Offer subject to availability, blackout dates apply
  • Rate, Tax and Service Charge
    • Best available rates in our booking engine are based on double occupancy and are quoted inclusive of 20% VAT. Rates are subject to 5% discretionary service charge.
  • Length of Stay
    • Three nights must be booked in succession. Minimum length of stay is three nights, if a stay is shortened the rates will change to the best flexible rate.
  • Offer Conditions
    •  Offer may not be used in conjunction with other offers or negotiated rates.
  • Cancellation Policy
    • Cancellations are possible free of charge up to 24 hours before check in on direct bookings. In case of a no show or late cancellation a 100% charge of the first nights rate will apply.

  • Availability
    • Offer is available for stays from Thursday to Monday and is subject to availability. Offer is available from Deluxe Room up to the Oscar Suite.
  • Rate, Tax and Service Charge
    • Rates are based on a Deluxe Room with double occupancy and quoted inclusive of 20% VAT per room per night  Rates are subject to 5% discretionary service charge.
  • Length of Stay
    • A minimum length of stay of one night with a maximum of three nights from Thursday to Sunday.
  • Offer Conditions
    • Offer may not be used in conjunction with other offers or negotiated rates.
    • Early check-in and late check-out are subject to availability and arrival time needs to be communicated at time of booking.
  • Cancellation Policy
    • Cancellations are free of charge up to 2:00pm 24 hours prior to check-in, In case of a no show or late cancellation a 100% charge of the first nights rate will apply.
  • Breakfast
    • Breakfast is served in the hotel restaurant, a tray charge may be applicable should you wish to order an in-room breakfast.

  • Availability
    • Offer is available until January  1st till April 30th 2024 for Grand Deluxe Rooms, Junior Suites, Grand Junior Suites, subject to availability. Blackout dates may apply.
  • Rate, Tax and Service Charge
    • Rates are per night including all taxes and based on two adults and two children up to 12 years of age. Rates are quoted inclusive of VAT and are subject to 5% discretionary service charge.
  • Length of Stay
    • This offer has no minimum length of stay.
  • Offer Conditions
    • Offer may not be used in conjunction with other offers or negotiated rates
    • The pool at Akasha welcomes children under the guidance of an adult from the age of 5 to 16. This needs to be booked in advance. The Children’s hours at the pool are Monday to Friday 9:00am to 10:30am and 4:00pm to 5:30pm, Saturday and Sunday 9:00 to 11:00am and 4:00pm to 6:00pm.
    • Please check with reservations before booking to confirm our activities are available during your stay.
    • Book direct benefits are not applicable to this offer.
  • Cancellation Policy
    • Bookings may be cancelled up to 48 hours in advance, for cancellations after this time a cancellation fee of one night will apply.

  • Availability
    • This offer is available from the Deluxe Room up to the Oscar Suite.
    • This offer is subject to availability and black out dates may apply.
  • Rate, Tax and Service Charge
    • Rates are quoted on a Deluxe Room inclusive of 20% VAT and are subject to 5% discretionary service charge.
  • Length of Stay
    • A minimum length of stay of 3 nights per hotel
    • A minimum of two hotels must be booked to form The Grand Tour package.
    • Must be booked at least 14 days in advance.
  • Offer Conditions
    • Local experiences are subject to change and availability.
    • Not combinable with any other package or promotion.

  • Availability
    • This offer is available from the Deluxe Room and above
    • This offer is subject to availability and black out dates may apply.
    • Stay and treatments must be booked at least 48 hours in advance.
  • Rate, Tax and Service Charge
    • Rates are inclusive of 20% VAT and are subject to 5% discretionary service charge.
  • Offer Conditions
    • Maximum two people
    • Spa credit of £120 per person is only valid on treatments at Akasha spa
    • Not combinable with any other package or promotion.
  • Cancellation Policy
    • Bookings may be cancelled free of charge up to 7 days in advance of stay, cancellations thereafter or no shows will incur a cancellation fee equal one night accommodation.

  • Availability
    • This offer is available for suite bookings from Junior Suite and above.
    • This offer is only available for direct bookings only.
  • Rate, Tax and Service Charge
    • Rates are inclusive of 20% VAT and are subject to 5% discretionary service charge.
  • Offer Conditions
    • Service is available for arrival to Hotel Café Royal only.
    • *Junior suites eligible for a chauffeur driven Mercedes-Benz S Class or V Class .
    • *Deluxe suite and above eligible for a chauffeur-driven Rolls Royce or Range Rover.
    • Pick-up address must be within the UK and 185-mile radius of Hotel Café Royal.
    • Pick-up service only applicable to those in the UK.
    • Must be booked 48 hours in advance of pick-up date and time.
    • Not eligible for pick-up from airports/airport transfers or train stations – Airport transfers can be arranged separately with our concierge team.
    • This offer is only applicable if guests choose not to avail themselves of the 10-hour daily chauffeur service on the day of their arrival.
    • 24-hours’ notice is required to book the chauffer service, supercar, massage, personal bar setup, royal nanny trunks.
    • 48-hours’ notice for the private dinner.
    • The personal bar setup and Akasha treatments are available once per stay and require 24 hours notice
    • The private dinner is available once per stay and requires 48 hours notice.
    • Only one Royal Nanny Trunk is available per stay.
    • Laundered Luggage Service limited to a maximum of 3 pieces of luggage per stay.
    • The Suite Journey inclusions do not apply to ‘Two bedroom Family Room’ Stays.
  • Cancellation Policy
    • Bookings may be cancelled up to 24 hours in advance, for cancellations after this time a cancellation fee of one night will apply.

Akasha Offers

  • Only available for bookings two nights or more
  • Credit only available per stay
  • Credit can only be redeemed on a 60 minute treatment or longer
  • Credit is not applicable on products, classes or events
  • Credit is non-transferrable
  • Credit can not be redeemed for cash value
  • This offer cannot be combined with any other offer, promotion or discount
  • Spa treatments are subject to availability

  • Monday to Thursday excluding Bank Holidays
  • 60 mins Ultimate Aromatherapy Massage OR Facial
  • 1 Fresh Fruit Juice of choice
  • 90 mins access to facilities
  • Cancellation up to 24 hours before with no charge
  • Cancellation within 24 hours of treatment is chargeable in full

  • Excluding Bank Holidays
  • 30 mins Salt and Sugar Back Scrub
  • 60 mins Aromatherapy Massage OR Facial
  • Fruit platter to share
  • 1 glass of Champagne each
  • 90 mins access to facilities
  • Cancellation up to 24 hours before with no charge
  • Cancellation within 24 hours of treatment is chargeable in full

  • Available Wednesday to Sunday, excluding Bank Holidays
  • Afternoon Tea booking subject to availability
  • 90 minutes Aromatherapy Associates massage or Aromatherapy Associates facial
  • 90 minute access to the spa facilities
  • Afternoon tea in the Grill Room with a glass of Champagne
  • Cancellation up to 24 hours before with no charge
  • Cancellation within 24 hours of treatment is chargeable in full

  • Every day, excluding bank holidays
  • 30 mins private jacuzzi
  • 1 glass of Champagne each
  • 90 mins access to facilities 60 mins Aromatherapy Massage  AND  60 mins Aromatherapy Facial
  • Fruit platter to share
  • 1 glass of Champagne each
  • 90 mins access to facilities
  • Cancellation up to 24 hours before with no charge
  • Cancellation within 24 hours of treatment is chargeable in full